Refund policy

Last updated: 25 September 2026

You may return most items within 28 days of delivery for a refund, provided they are unopened, unused, and in their original packaging.

Alcohol products. Because we sell alcoholic drinks, we can only accept returns of unopened, unused bottles in their original packaging. We're unable to accept returns of any bottle that has been opened, for hygiene and licensing reasons — this doesn't apply if the item arrived faulty, damaged, or incorrect.

Starting a return. Contact us first via our contact page so we can issue a return reference — please don't send items back without doing this.

Return postage. This is your responsibility unless the item arrived faulty or incorrect. We recommend using a tracked service, as we can't refund items lost in transit back to us.

Refunds. Once we've received and inspected your return, approved refunds are processed to your original payment method within 10 working days.

Faulty or incorrect items. If your order arrives damaged, faulty, or isn't what you ordered, contact us as soon as possible and we'll arrange a replacement or full refund, including return postage.

This policy doesn't affect your other statutory rights.